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Return and Refund Policy

All users browsing our medzsafe online store and making a purchase with this portal are requested to read the Returns and Refund Policy first. Call our customer care in case any confusion prevails regarding this policy. This policy applies to any order placed with Returns and refunds of your orders will be processed accordingly.

  • User requests for returns or refunds shall be processed only if asked for within 7 days of delivery. We will not process any kind of return or refund request made later.
  • The delivery executive shall arrive for verification of unused products before we arrange a reshipment of your order in case of return.
  • Orders can be returned if you’re dissatisfied with the product quality with valid reasons specified in the clarification. Our customer care executive will call you and ask a few questions regarding this.
  • In case your order package tampers at the time of receiving the delivery then you may return the package. We’ll ensure such inconvenience doesn’t happen in future again.
  • Refunds will be processed within 10 to 15 days after your return request is approved by our team.
  • Please check for your refund amount with the same source of payment. We usually reverse refunds to the payment source.